Client Services Executive (Google Ad Manager) GBP24k

Do you have Google Ad Manager GAM experience? (previously called Google DFP)

Do you have experience with working directly with HTML files?

Would you like to work for a well-established and forward-thinking digital publishing and events company?

Our client is a well-established and forward-thinking digital publishing and events company, since as massive uptake in the digital side of their business since COVID they are now looking for a new Client Services Executive to join their Digital Ad Ops team. It is essential that you have Google Ad Manager GAM experience (previously called Google DFP)

The Client Services Executive will be the primary point of contact for the customers to setup their digital advertising campaigns on the newsletters and websites.

The ideal candidate will enjoy nurturing cross-cultural relationships in a global environment and be able to quickly troubleshoot issues and get to the root of a problem.

The client is flexible so there is a home working option with occasions visits to the office each month.

The company

Our top digital publishing, events and conference client has been providing market leading business information for over 150 years. The markets they operate in include: food and drink, manufacturing, retail, wholesale and hospitality, and, more recently, pharmaceuticals and cosmetics.

They have offices in Crawley, London, Montpellier, Singapore and Chicago and pride themselves on providing a supportive work environment where they are committed to providing a healthy work life balance.

Being a family run business for over 150 years means that the company is stable. They continue to develop their brands and their employees with plenty of opportunities for on-going training and promotion.

Client Services Executive Role

You will be in charge of monitoring client campaigns on a regular basis and adjusting setups in collaboration with our Sales Team and clients - flexibility and the acceptance of working some shifted hours is key.

• The Client Services Manager will respond to clients' requests in a professional and timely manner, ensuring the accuracy of all communications.
• Maintain strong relationships with internal and external customers and provide them with excellent service in all aspects of campaign delivery
• Proactively maintain an efficient cross-check process to maintain our high-quality service levels within the team
• Produce and enhance digital campaign reports to help the Sales Department deliver each campaign's figures within the required time
• Accurately setup new digital campaigns in various ad servers (principally Google Ad Manager)
• Ensure digital advertising campaigns start on time and complete on time
• Ensure all email newsletters are sent according to schedule, with ads correctly laid-out
• Work closely with both the Ad Ops Team Leader and sales personnel to provide the best performance possible for our clients.
• Suggestions for campaign improvement should be made wherever they could add value
• Troubleshoot issues that arise and make amendments or fix errors on all setups as required
• Maintain up-to-date knowledge of ad serving techniques and technologies through active participation in online forums and Ad Ops groups and through an online documentation system that everybody keeps up to date.

Client Services Executive Candidate

• Experience with ad serving and trafficking technologies (especially Google Ad Manager, previously called Google DFP) is essential
• Experience with using Content Management Systems, Newsletter Delivery Systems, and Sales Order Management Systems
• Experience with working directly with HTML files would be beneficial (to help troubleshoot client ads)
• Champion for accuracy and attention to detail
• Great client relationships and communication skills
• Proactive and enthusiastic in general
• Analytical and process driven

Desirable, or of additional benefit:

• Experience with any of the following CMS's or software applications: eZ-Publish, WordPress, Pressflex, Adobe Campaign, Elan