Customer Service Advisor ??? 6 Month FTC
- Recruiter
- Confidential
- Location
- Lancashire
- Salary
- Competitive
- Posted
- 11 Jun 2021
- Closes
- 18 Jun 2021
- Job Title
- Team Assistant
- Industry Sector
- Accountancy
- Contract Type
- Contract
- Hours
- Full Time
As a Barclays Customer Service Advisor you will be committed to delivering exceptional customer service and experience. In your new role, you will be focusing on customers who are in current and future financial difficulty, working with them to understand their situation, while assessing affordability. Based on these financial assessments, you will create solutions to ensure the customer repays their lending excess and returns back to sustainable terms in a way that is affordable and manageable.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
You will be working 35 hours across Monday-Sunday 8am-9pm, shifts will be in line with opening hours. We offer a competitive salary between GBP20,000 - GBP22,000 based on previous experience
What will you be doing?
* Identifying customer needs in order to tailor solutions, whilst ensuring the right outcome for the customer and the bank
* Ensuring vulnerable customers are identified and assisted appropriately
* Listening to customer concerns and correctly identifying customer complaints to resolve first time ensuring complaint escalation where appropriate
* Being accountable for correct use of systems to ensure that customers' records are accurately maintained and up to date
* Adhering to and understanding the appropriate policies, standards, controls and limits of authority through training, coaching and appropriate communication
What we're looking for:
* Previous customer service experience, demonstrating excellent listening skills and the ability to show empathy towards a customer's financial situation
* Demonstrable experience dealing with challenging customers in stressful situations
* Excellent numeracy and literacy skills with the ability to understand the different options available to customers and summarise with good attention to detail
* A team player who is able to confidently interact with others but who is also able to work independently
Skills that will help you in the role:
* Previous experience of working with customers in potential vulnerable circumstances or financial difficulty
* Experience working in a contact or call centre/ telephony/ customer service environment and/ or Financial Services experience
Where will you be working?
Our Wavertree Park site has recently been renovated into a modern contact centre, offering a warm and friendly environment. You will have access to our on-site staff canteen. Our Wavertree Park train station is within walking distance from the site and there are bus links into the Technology Park
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
You will be working 35 hours across Monday-Sunday 8am-9pm, shifts will be in line with opening hours. We offer a competitive salary between GBP20,000 - GBP22,000 based on previous experience
What will you be doing?
* Identifying customer needs in order to tailor solutions, whilst ensuring the right outcome for the customer and the bank
* Ensuring vulnerable customers are identified and assisted appropriately
* Listening to customer concerns and correctly identifying customer complaints to resolve first time ensuring complaint escalation where appropriate
* Being accountable for correct use of systems to ensure that customers' records are accurately maintained and up to date
* Adhering to and understanding the appropriate policies, standards, controls and limits of authority through training, coaching and appropriate communication
What we're looking for:
* Previous customer service experience, demonstrating excellent listening skills and the ability to show empathy towards a customer's financial situation
* Demonstrable experience dealing with challenging customers in stressful situations
* Excellent numeracy and literacy skills with the ability to understand the different options available to customers and summarise with good attention to detail
* A team player who is able to confidently interact with others but who is also able to work independently
Skills that will help you in the role:
* Previous experience of working with customers in potential vulnerable circumstances or financial difficulty
* Experience working in a contact or call centre/ telephony/ customer service environment and/ or Financial Services experience
Where will you be working?
Our Wavertree Park site has recently been renovated into a modern contact centre, offering a warm and friendly environment. You will have access to our on-site staff canteen. Our Wavertree Park train station is within walking distance from the site and there are bus links into the Technology Park
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