Temp Customer Service Coordinator - Wales Cardiff

Are you available immediately and wanting to work for a leading house-builder in the UK?

Our client is one of the UK's most well-reputed, 5* house-builders, needing an experienced and proactive Customer Care Coordinator to focus on their large scheme's in Wales defect & warranty period.

deverellsmith are looking to speak to professionals who have a wealth of customer service and clerical experience within the residential development sector, who are able to adapt and deal efficiently and courteously with all calls relating to the defects and queries of new homes clients. It would be ideal that you have a strong working knowledge of technical terms within construction and are able to problem solve on the go. You must have experience with on-boarding complaints, dispatching contractors and following up with all tickets to completion.

Your main role with be chasing contractors and helping with the Customer Care team in various duties. This is a 6 month ongoing contract which could go permanent for the right person.

You must have a minimum 6 months experience within the same role for an exclusive property developer or a housing association.

This role is a mixture of working from home and in their trendy, spacious office in Cardiff - Monday to Friday. You must be able to hit the ground running with very little face to face training. You will be responsible for handling incoming customer queries within the two-year warranty period as well as coordinating contractors.

• GBP23,000 to GBP25,000 basic (worked out as an hourly rate and paid weekly)

Key Responsibilities of New Homes Customer Service Advisor:

• Responsible for handling incoming customer queries by email and telephone.

• Dispatch corresponding contractors to relevant issues.

• Understand the key criteria for snags, including defects and damages.

• Assume responsibility for resolving customers' issues efficiently.

• Maintain and update customer records in accordance with department protocols.

• Build strong networks internally with customer relations, Estate Management and Technical to ensure transparency and ease of communication.

Key Requirements of New Homes Customer Service Advisor

• Strong customer relations experience with ability to develop and maintain relationships with new home owners.

• Faultless understanding of the new homes buying process.

• Exceptional administerial skills.

• Proficient in basic computer programs and CRM systems

• Impeccably organised.

• Impeccable communication skills: face to face, telephone and e-mail.

• Knowledge of the purchasing process of buying off-plan.

• Experience of defect resolution or Property Management.

• Tenaciously self-motivated and determined to succeed in all responsibilities.

• Calm and immaculate in personal presentation.