Administration & Customer Service Representatives - SW18

Administration Customer Service Representative - IMMEDIATE START
SW18
£9 per hour plus holiday accrual
Temporary to Permanent opportunities

Do you want to be part of a dynamic, global company serving Governments in over 90 countries? Are you interested in joining a diverse team of passionate people from around the world?

Our client has multiple opportunities to recruit immediately available Customer Service Representatives on a temporary to permanent basis for their fabulous London based Centre.

The key responsibilities of the role include:

• Handle day to day Visa applications in compliance with Standard Operations Procedures - greeting customers, supporting completion and checking of applications, obtaining biometric data, other documentation and data entry procedures
• Following an established and defined filing and administration process, guided by a computer based system
• Ensure engagement with applicants providing a first-class service and positive customer experience
• Flag applications that may give rise to concern to Management
• Support colleagues to develop and implement continuous improvement initiatives

Experience:

• You will have demonstrable experience of working face-to-face in a customer service role or retail environment
• Working in a fast-paced multi-cultural collaborative team environment, and at times in a high-pressure environment during high seasons
• Experience in a Public Sector / Government client working environment is a plus.

Skills/Personal Attributes:

• Excellent communication and interpersonal skills
• Excellent spoken and written English

• Skill in establishing and maintaining effective relationships with customers
• Structured thinking and heavy attention to detail
• Self-motivated, patient and professional
• Strong sense of customer-focus and responsibility
• Proficiency in use of MS Word and MS Excel

• Excellent personal time management, available to work extended hours from time to time, and at short notice
• Be able to work independently and multitask; detail-oriented, thorough and reliable
• Knowledge of customer service techniques and principles
• Handle customer complaints assertively and efficiently, and handle difficult customers with diplomacy