Multilingual Customer Service(German, French, Italian, Spanish)

My client is looking for a Customer Care Advisor with multilingual abilities to join us on a permanent basis. Customer Care is where we aim to differentiate ourselves from other companies in our space. They intentionally use the term "Care" not "Service" as they believe there is a difference.

Client Details

My client is a privately owned international pet online retailer based in London. Currently a £50M revenue business we are now embarking on an ambitious transformation programme to become Europe's Leading Dog and Cat Wellbeing Business, and will grow the business to over £100M in the next five years. The business is under new leadership and we are looking for a number of talented individuals to join us and rapidly scale our future.

Description

• Supporting our international customers via phone, email, live chat and on our social media platforms
• Demonstrating a high quality of service in all customer interactions. This is reviewed and measured through our QA processes, which look to make sure you put the needs of the pet, at the forefront of everything you do
• Placing orders and processing telephone payments. Offering associated or enhanced products and services where appropriate
• Resolving customer queries in relation to orders. This could be regarding expected arrival times, promotions and payments, returns etc. This includes liaising with our courier partners, Warehouse and Purchasing teams. Queries are received by phone, email and live chat.
• Reaching out to our customers via our retention channels, offering services, products and advice. Attending training sessions on foods, accessories and pet care
• Engaging in tasks or initiatives set by the Care department associated with our customers
• Assisting other teams within the business where required
• Maintaining an excellent knowledge and required skillset of all the systems and tools we use within the department.

Profile

• Ability to speak fluent English as well as one of German, French, Italian or Danish
• Customer Service experience desirable, ideally within a similar environment
• Great customer focus and excellent telephone manner
• Passionate about delivering a great customer experience
• Ability to multi-task and handle a high volume of work fast
• Team player but also someone who is able to work independently
• Articulate, bright and forward thinking
• Passionate about animals and going the extra mile to help them lead healthy, happy lives
• Excited by the prospect of building a world class business
• Punctuality and reliability

Job Offer

• Exciting and fun company culture
• Opportunity to use language skills
• Benefit package