Customer Service & Planning Manager
- Recruiter
- Optima UK Inc Ltd
- Location
- Leicester
- Salary
- Competitive
- Posted
- 12 May 2021
- Closes
- 20 May 2021
- Job Title
- Team Assistant
- Industry Sector
- Manufacturing
- Contract Type
- Permanent
- Hours
- Full Time
Recruitment | Training | Business Advice & Consultancy
Job Title Customer Service & Planning Manager
Location Leicester
Salary GBP55,000per annum
The Role
We are looking for an experienced customer service professional who is commercially minded and ideally from a manufacturing background. Your role will be to become the "voice of the customer", working alongside all other functional departments and championing and leading continuous improvement in the service provided.
As a global business we are committed to continue to work to develop and implement innovative, environmentally responsible business practices throughout our organisation and strive for the sustainable growth of both our own and our clients' businesses. We have an ambitious vision for the future and value our people as the enablers of this. In exchange for your commitment to our organisation you will receive:
Benefits to you as Customer Service and Planning Manager:
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Competitive Salary
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Bonus potential
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25 days holiday plus Bank Holidays
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Enhanced pension (5% employer contribution)
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Onsite parking
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Early Friday finish
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Access to company Healthshield - money back on medical expenses (dentists, opticians, etc.), Employee Assistance Programme, and access to discounts at high street stores
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Life assurance cover
As the Customer Service and Planning Manager you will:
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Manage client accounts; handling enquiries for UK and export territories and all associated administration.
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Be accountable for the overall management of the team. Including: training, coaching / counselling; communicating job expectations; planning, monitoring, appraising job contributions, enforcing policies and procedures.
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Be responsible for the development and implementation of the client care strategy across the business.
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Provide strategic plans and reviews; prepare and complete action plans; implement standards; resolving problems; completing audits; identifying care trends; determining system improvements; implementing change.
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Create and maintain the sales forecast, reporting on performance versus forecast and participating in corrective action when required.
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Lead the team in telephone sales campaigns and pro-active client prompting to deliver additional sales revenue when needed.
We are keen to speak with people about this Customer Service and Planning Manager role with the following skills and experience:
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Proven customer service / contact centre team management experience.
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Experience of driving change through teams / departments.
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High level of commercial business acumen.
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Qualified to HNC / HND or degree.
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Experience of working with ERP / CRM systems.
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High level of empathy in a client facing role.
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Experience of communicating and influencing at all levels to drive results.
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Driven and energetic attitude.
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Excellent problem-solving skills.
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