Customer Service Assistant

Milton Keynes
05 May 2021
18 May 2021
Job Title
Team Assistant
Industry Sector
Contract Type
Full Time
The Role

Customer Service Assistant - Ideal Bathrooms - Milton Keynes

Ideal Bathrooms are part of Saint-Gobain - Winners of 'TOP EMPLOYER UK AND GLOBAL' ! (Apply online only))

Our Milton Keynes Sales Office team are looking for a dedicated Customer Service Assistant to provide maternity cover on a full-time basis. You'll be driving our customer sales over the phone alongside an established and close working Sales team who like to work hard, but also have fun!

Ideal Bathrooms are the country's leading specialist bathroom products distributor, with an impressive record of continuous growth and 35 years of complete dedication to meeting and exceeding the expectations of our customers.

As a Customer Service Assistant with Ideal Bathrooms, you will:

Handle inbound calls from our customers looking to make and place orders.
Advise customers with any queries they may have in relation to our products and services.
Look for opportunities to cross sell, providing add-ons and upselling where possible. There are KPIs, but customer service is our largest motivator!
Receive full training exploring all areas of the business in order to fully support you in your role.First and foremost, we always want to recruit talented people that align well with our values and way of working; we innovate, we collaborate, we're agile, we act with entrepreneurial spirit, and we're supportive of and close to our customers.

For the Customer Service Assistant role specifically, you'll need:

An excellent and enthusiastic phone manner, backed up by effective verbal and written communication skills.
Great soft selling skills, with the ability to build strong working relationships with customers.
The ability to work on your own initiative and as part of a larger, dedicated team.
Relevant product knowledge or come from a related industry - however, full training will be provided.
The ability to work well under pressure and remain calm during busy periods.Does this sound like you? Then we may just be the right fit for each other!

In addition to a competitive base salary plus an attractive bonus scheme, you will benefit from a significant focus on your own personal development and also have access to:

Staff discounts on Saint-Gobain brands and other high street retailers.
Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
A defined contribution pension scheme.
31 days holidaySo, if you're up for a new challenge, apply online today!

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.



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