Administrator - Invoicing

Job Title: Administrator - Invoicing
Location: Ipswich
Salary: Dependent on Experience

At EV Cargo Global Forwarding, we know that our people are the cornerstone of our continued success. We have a fantastic opportunity for an invoicing-focused Administrator to join us at our offices in Ipswich.

About the role

We are looking for a customer-focused and proactive individual who is well organised, with strong attention to detail, great communication skills, a positive attitude and a flexible approach to working practices. You will develop your skills whilst gaining valuable administrative experience, this could be the perfect opportunity for you!

What will I be doing?

• Raising invoices to our customers for shipping, clearance and delivery of consignments in accordance with company procedures.
• Creating various customer reports as required.
• Liaising directly with customers and internal department to resolve any queries
• Contacting the profile/commercial department to determine the haulage rates to destinations where a fixed rate has not been agreed and liaising with the team to ensure that the rate is entered onto the Jubilee System.
• Ensuring that job files have been accurately completed to show the correct profit against the balance and resolving any errors.
• Investigating any errors made and identifying improvements to reduce errors, escalating where necessary
• Identify procedural inadequacies and offer suggestions for improvements
• Assist in the training of new starters when required
• Covering team absences and supporting team members with their caseloads
• Responsible for ensuring that archiving is complete, files must be in a numeric order and placed into storage boxes.
• General office duties, this includes accurately filing documents, photocopying, sorting the post, answering the telephone.
• Covering for reception during lunch times and annual leave, this includes answering and directing calls, welcoming and directing visitors, recording documents received, sorting post, arrange collection and delivery or archive files
• Undertake any other duties commensurate to the job as may be reasonably required

What are the requirements?

• You will have your GCSE Maths and English Level 4 (Grade C) and above (or equivalent)
• Experience of working in a busy environment
• Experience of providing excellent customer service
• Excellent communication skills, spoken and written
• Proven ability to work effectively as part of a team
• Strong PC Literacy including Word & Excel
• Excellent attention to detail, friendly and helpful nature
• Proven ability to prioritise workload and meet tight deadlines
• Ability to work using your own initiative
• Problem Solving Skills
• Flexible approach to working practices
• Positive attitude
• Full Driving Licence and own transport
• Willingness to undertake further self-development
• Reliable good attendance record
• Proven experience of working in a similar environment (Desirable)
• Knowledge of the Industry (Desirable)

Who are we?

We are EV Cargo Global Forwarding, a supply chain and logistics company and one of the UK's largest freight forwarders. We have been a significant force in the industry for over 50 years.

Our Benefits

• 25 days annual leave, plus bank holidays
• Company pension Scheme
• Death in Service scheme 3 x salary increasing to 6 x salary if join pension scheme
• Access to EAP scheme
• Access to cycle to work scheme
• Range of voluntary benefits

EV Cargo Global Forwarding reserves the right to close the vacancy before the stated closing date if a high volume of applications are received.

Due to the volume of applications we receive, we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.

To apply for this vacancy, we are only a few easy clicks away so come join us by clicking the "Apply now" button.