Customer Service Advisor

Recruiter
Confidential
Location
Chatham
Salary
Competitive
Posted
29 Apr 2021
Closes
09 May 2021
Job Title
Team Assistant
Industry Sector
Accountancy
Contract Type
Temporary
Hours
Full Time
Our client is a well Known Corporate and Institutional banking organisation with headquarters in Central London and several other global locations; Providing Finance and Risk Solutions as well as Trading and Flow Sales to global financial institutions, investors, counter parties and corporate customers on a day to day basis.

The Role;

Joining the fast-moving Financial Crime team of one of Britain's biggest banks, you will use your customer service skills to the full and enjoy genuine impact on the safety and satisfaction of their clients. Prove you have the can-do approach and commitment to customers they require and you could move into a permanent position - with a fast-moving career that could take you almost anywhere.

What you'll do;

You will enjoy plenty of variety as you manage incoming calls relating to retail and online payment disputes - building real rapport and reaching the right resolution. To succeed, you'll need to ask relevant questions, fully understand customer's concerns and involve specialist colleagues when needed.

It's an exciting customer service challenge, for which you'll receive some of the best training around, including an induction programme lasting five to six weeks plus extensive ongoing support. Whether you're an experienced customer service professional or an ambitious school or college leaver, you should be able to think on your feet whilst following agreed procedures, and you will bring the confidence to take clear and considered decisions - getting it right first time, every time.

Please note that this position will involve completing online assessments and will require pre-employment screening including a credit check and two year's referencing.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business

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