Customer Service Advisor

• Permanent full-time and part-time roles available
• Location: Sunderland, North East England
• Salary: GBP21k - GBP23k (Dependent upon experience)
• Hours: Fully flexible Monday - Sunday between the hours of 7am-2am

The Opportunity

Important - due to the nature of our business where peak demands are in the evenings and weekends, you will work a shift pattern that is inclusive of unsociable hours and you will be required to work evenings, late nights, weekend shifts and bank holidays on a regular basis as part of your role.

This role will initially be Work at Home with a view to transitioning to the Just Eat Takeaway.com site in Sunderland when safe to do so.

Just Eat Takeaway.com are creating 1,000's of new Customer Service jobs in Sunderland as they strive to provide their customers and restaurant partners with the best service. We are passionate about creating vibrant, dynamic and inclusive working environments for our Just Eat Takeaway.com employees where everyone can bring their whole selves to work each day and develop a brilliant career in customer services.

At Just Eat Takeaway.com, core values are "lead", "deliver and "care" - we aim to show this at all times as we strive to deliver the best service experience for our customers and restaurant partners. If you're passionate about providing the best customer service, take pride in your work and want to be part of a diverse and exciting team, then we want you to join us on our journey ahead.

Whether you've already got solid experience working as a customer services advisor or you're looking to kick start your career, there's something for you here.

Key Responsibilities

As CS Advisor, you will be responsible for providing exceptional service to our customers and restaurant partners across a range of channels including voice, chat, emails and web forms - including live and non-live interactions depending on the "line of business" that you support in your team. You will be trained to become an expert in either a specific or various "lines of business" when you join JET and be assigned to a team. Your specific team may also change over time as we build a dynamic service centre.

Responsibilities can range from;

??? Primary focus on simpler transactions and interactions with customers and restaurant partners, often of a reactive nature
??? Works under the close support and supervision of the team leader

??? Able to focus on more complex transactions and interactions, often more proactive in nature where necessary.
??? Autonomously follows operating procedures and policies to reach resolutions for queries and complaints
??? Provide suggestions and feedback on bottlenecks for improvement
??? Escalates complex issues and problems where necessary to the team leader

Required skills and experience

Your Profile & Experience

??? Passionate about delivering consistently brilliant customer service and takes pride in delivering great experiences
??? Strong communication skills - both written and verbal
??? Ownership and accountability is key
??? Team player who wants to contribute to creating an inclusive and fun team culture
??? Keen attention to detail
??? Professional, respectful and courteous at all times to customers, restaurant partners and team members
??? Focus on resolving problems and working with customers to resolve issues and conflicts
??? Willingness to work a flexible shift pattern as described above