Customer Service Coordinator

Company description:

We live and breathe food at Premier Foods. And we love how much our consumers treasure our brands. Our much-loved brands include Ambrosia, Bisto, Batchelors, Loyd Grossman, Oxo, Paul Hollywood, Sharwood's, Cadbury Cakes and Mr Kipling and you'll find them in an amazing 95% of British households.Though our brands have a rich heritage, we continue to invest to make sure they stay front of mind and relevant for modern day life. We have more than 4,000 dedicated colleagues, at 14 locations across the country, all sharing the same obsession for our great food.

Job description:

Customer Services Coordinator - Sweet Treats

Based in Lutterworth - Currently work from home due to Covid

Occasional weekend working

Role Purpose

An exciting opportunity has arisen for a hardworking customer service coordinator to manage the day to day processing of customer accounts, with pro-active communication, both internally & externally. Building collaborative relationships with the customer's key supply chain contacts.

What you will be doing:

• Effectively analyse orders, including identifying demand fluctuation.
• Regular liaison with stock team and bakery schedulers on availability
• Pro-actively notify customers on order shorts and any other order queries and concerns.
• Develop effective, collaborative, relationships with customer to agree on their data and support requirements.
• Active daily management of "promotions" and daily order trackers.
• Daily management of forecast and pro-active involvement with the Collaborative Supply Manager (CSM) & Demand Planning Executive (DPE) on same.
• Agree with customer remedial action required for both availability issues and or IWO risk.
• Investigate 'root cause' reasons for shorts and report that to the customer in detail
• Build effective relationships with commercial teams, DPE & CSM
• Understand daily picture on stock issues, particularly with any focus on Own label materials - where relevant
• Be aware of transport running schedule and ensure effective communications with transport and other internal functions including bakeries.

What we need from you:

• Previous experience in a customer service role
• Previous experience of working in a logistics/supply chain administrations role
• Working knowledge of Microsoft Office and SAP

What we offer you in return:

• Competitive salary
• Up to 7.5% pension
• Life assurance
• Wide range of online and in-house training
• Access to an employee discount scheme, with access to hundreds of nationwide retailers