French Speaking Helpdesk Administrator
- Recruiter
- Confidential
- Location
- The Vale of Glamorgan (Bro Morgannwg)
- Salary
- Competitive
- Posted
- 15 Apr 2021
- Closes
- 23 Apr 2021
- Job Title
- Team Assistant
- Industry Sector
- Manufacturing
- Contract Type
- Contract
- Hours
- Full Time
French Speaking Helpdesk Administrator
Ongoing temporary contract.
GBP10.55 Per Hour.
The role of the Helpdesk Administrator is to provide effective support dealing with customer queries; quotations; confirming payments / finance queries; assisting with replacement unit queries and providing support to internal business units as required.
Working as part of a fast-paced European Helpdesk offering excellent customer service and first level support to customers.
Responsibilities:
??Ensure customer calls & emails are dealt with in an effective professional manner, taking ownership and action on tasks as required.
??Log incoming calls, incidents, and queries accurately onto a database system, ensuring sufficient information is recorded.
??Provide a point of contact for customer updates as required.
??Proactively act on data provided to enhance Customer Satisfaction.
??Liaise with customer contacts, Logistics companies, and internal business areas to arrange collections, deliveries, and the resolution of problems within agreed timeframe.
??Provide assistance with deployment of customer stock.
??To contribute towards achieving the KPI targets for the Helpdesk Team.
??Update and maintain KPI information for management and control of faults.
??Liaise with internal departments to ensure open tasks are progressed and ensure customer service is maintained.
Skills and Experience:
??Must be fluent in English and French both written and oral).
??2 years helpdesk experience preferable.
??Excellent I.T. skills.
??Ability to work well under pressure within a high-volume environment.
??A positive, enthusiastic, and assertive approach.
??Excellent telephone manner and customer care focus.
??Planning - the ability to make decisions in response to need.
??Quality - sets themselves high standards and be committed to their achievement.
??Initiative - take the initiative in most situations and use their manager as a facilitator for sounding out and suggesting new initiatives.
??A flexible approach and enthusiastic, dedicated team player.
??Strong administration skills with a high attention to detail.
??Excellent customer service and communication skills
Ongoing temporary contract.
GBP10.55 Per Hour.
The role of the Helpdesk Administrator is to provide effective support dealing with customer queries; quotations; confirming payments / finance queries; assisting with replacement unit queries and providing support to internal business units as required.
Working as part of a fast-paced European Helpdesk offering excellent customer service and first level support to customers.
Responsibilities:
??Ensure customer calls & emails are dealt with in an effective professional manner, taking ownership and action on tasks as required.
??Log incoming calls, incidents, and queries accurately onto a database system, ensuring sufficient information is recorded.
??Provide a point of contact for customer updates as required.
??Proactively act on data provided to enhance Customer Satisfaction.
??Liaise with customer contacts, Logistics companies, and internal business areas to arrange collections, deliveries, and the resolution of problems within agreed timeframe.
??Provide assistance with deployment of customer stock.
??To contribute towards achieving the KPI targets for the Helpdesk Team.
??Update and maintain KPI information for management and control of faults.
??Liaise with internal departments to ensure open tasks are progressed and ensure customer service is maintained.
Skills and Experience:
??Must be fluent in English and French both written and oral).
??2 years helpdesk experience preferable.
??Excellent I.T. skills.
??Ability to work well under pressure within a high-volume environment.
??A positive, enthusiastic, and assertive approach.
??Excellent telephone manner and customer care focus.
??Planning - the ability to make decisions in response to need.
??Quality - sets themselves high standards and be committed to their achievement.
??Initiative - take the initiative in most situations and use their manager as a facilitator for sounding out and suggesting new initiatives.
??A flexible approach and enthusiastic, dedicated team player.
??Strong administration skills with a high attention to detail.
??Excellent customer service and communication skills
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