Customer Service Advisor - Part Time - Doncaster

If you love working in a fast paced environment and delivering exceptional customer service this is the job for you! Here at Next we are committed to providing a friendly, helpful service to our online customers that contact Next. This could be sorting out a missing parcel or an account query but you'll put the customer first.

Based at our Contact Centre in Armthorpe Doncaster; This is a unique customer service role as there are no sales targets; you'll purely be measured on service you deliver so you can focus entirely on giving truly outstanding customer service. Our contact centre has doubled in size and with future expansion on the horizon it has never been a more exciting time to join the Next Online family.

We are looking for people who are as passionate about customer service as we are. Don't worry, you don't need to have worked in a call centre before - we are looking for people who thrive in helping people. We provide 3 weeks of in-depth, full time paid training to ensure you know everything you need to know to resolve our customer enquiries.

You'll also be required to:

Give exceptional customer service by truly listening to the customer and resolving their queries
Treat every customer like it's your first and only customer that day
Navigate through various computer systems, liaise with other teams across Next if required
Work to set Key Performance Indicators and Standard Level Agreements.
Engage with customers and colleagues, creating a people focused work culture.
Training :

You must be able to commit to full time training

Start dates in April & May 2021

We operate a 4 on 4 off 8 week rotation rota, and your hours will be 1pm to 11pm (33.25 hours per week).
You'll receive GBP9.26 per hour plus as additional GBP1 when working at the weekend.

During our peak trading periods you'll also be required to work an additional 4 hours for 20 weeks of the year.

Criteria
About you:

With previous experience in customer service, ideally within a call centre or customer facing you'll be a team player with excellent communication skills, working in a fast paced environment.

You'll be a natural problem solver with the ability to think outside of the box.
Be able to communicate in a confident, clear and friendly manner.
Have good literacy and numeracy skills.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

Benefits
Bonus Scheme
Pension Scheme
ShareSave Scheme
Life Assurance
Staff Discount
On-site Nursery

About Next
You know Next, but did you know we're a FTSE-100 retail company employing over 43,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 540 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global!