Customer Service Advisor

Recruiter
Confidential
Location
Lancashire
Salary
Competitive
Posted
09 Apr 2021
Closes
20 Apr 2021
Job Title
Team Assistant
Industry Sector
Property
Contract Type
Permanent
Hours
Full Time
Customer Service Advisor
Salary GBP21,100
Manchester
Full time and Part Time positions available
Hours: 35 hours per week Monday - Friday, flexibility in shifts is available.
Our client provide homes and services to over 16,000 people across Greater Manchester and have big plans to build more over the next five year. Remaining customer focussed is key to this and they are looking for someone to help them do this.
They need an experienced customer service professional to join their Customer Service and Support Team. Someone who will support customers through a growing range of digital channels such as telephone, live chat, social media and email while also helping them to navigate their customer app.
You will provide excellent customer service across their channels, demonstrate the ability to communicate to a high level, in both written and verbal format, answering a full range of customer enquiries, relating to repairs and maintenance, lettings, neighbourhood management, complaints, rents, leasehold and customer involvement. This includes undertaking outbound calls where appropriate. You'll provide support to customers and will assist them should they have a technical issues.
Our client are looking for someone who has experience within a customer service team. Ideally someone who has worked in a similar role, within a digital led multi-channel contact centre.
Our client are a great place to work! They work in an agile way, pay good salaries, offer a great range of benefits and support colleagues to learn and grow, because they want to attract and retain the very best people to help them serve their customers.
So if you're good with people, can demonstrate excellent customer experience and can make a difference - they'd love you to join their team!
Closing date: 23rd April
Interview date: w/c 26th April
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