Operations Team Leader

Our client, a large and successful financial services company in Nottingham, is recruiting for a team manager to lead a team of 9 people. You'll ideally come from a strong people management background and be a confident people leader.

Client Details

Our client is a very well established financial services company in Nottingham. They are going through a period of growth and change, and this role is a brand new role in line with their expansion.

Description

The successful candidate will be expected to carry out the following within the role (this list is not exhaustive)

· Overall management of the team responsible back office administration around complex data, working with the other business teams, internal and external to write and improve processes

· Managing the day-to-day flow of work and data across the operation

· Overseeing the quality of service delivered to our customer groups to ensure that the key business risks are being identified and appropriately managed

· Carry out probation and performance reviews in accordance with our Managing Performance and Probation policies and procedures and support your team with setting objectives

· Ensure the company fulfils its regulatory obligations and is compliant to Data Protection Act, The Pensions Regulator and Financial Conduct Authority regulations.

· Ensure required controls are in place to ensure efficient and robust account reconciliations.

· Promoting a culture of continuous improvement and behaviours to create an empowered, positive, and engaged workforce who put the customer at the heart of everything they do

· Analyse to identify root cause of issues and data-based evidence to support this.

Profile

Reporting to Operations Leader, we are seeking an experienced leader who will have the responsibility of managing a team of 9 operations administrators. The successful candidate should be flexible and adept at managing back office administration. The ability to understand and analyse data is an important aspect of the role, so you will need strong Excel skills and capability to produce and analyse reports.

Job Offer

£30-35000

25 days annual leave + 8 bank holidays, rising to 30 days after 2 years employment

Private healthcare

Pension scheme

Discretionary bonus scheme