Customer Service Consultant

If you are a strong Customer Service Consultant looking for a new role in Bristol, I am working with a fantastic Property and Housing business!

Client Details

Our client is in the Property and Housing industry. They are a welcoming and friendly company who have a clear progression path and opportunities to side-step!

Description

As a Customer Service Consultant you will service one of their current contracts, working under the direction of the Senior Key Account Service Manager. The role is administration and telephone customer services-based role, full training will be provided.

• Registering new instructions
• Tracking milestones on the in-house system
• Answering queries from customers, solicitors and agents
• Building relationships with the panel of solicitors
• Delivering the target case load
• Providing technical advice and guidance to our customers

Profile

The successful Customer Service Consultant will have/be

• Immediately available or available on short notice
• Proven customer service skills, ideally in telesales
• Previous exposure working with in-house Customer Relationship Management systems
• Microsoft proficient
• An understanding of the mortgage application or conveyancing process
• Ability to prioritise own workload
• Effective communication skills via both telephone and email
• Committed to a 12 month FTC

Job Offer

What are the benefits?

• 25 days' holiday, with optional 5 days unpaid leave per year
• Flexi working
• Annual lifestyle allowance of £300 to put towards an activity of your choice
• Cycle to Work scheme and Gym Flex scheme
• Free refreshments and fruit
• Focus on training and career progression
• Competitive salary