Operations Manager

You will work for a top London PR agency as an Operations Manager! You will be someone who enjoys creating calm from chaos and loves the variety that agency life brings. You must have wide-ranging administration experience, covering HR and recruitment, invoicing, project management, office management and possess the can-do attitude needed in this kind of fast-growing, fast-paced agency business.

Client Details

As the Operations Manager, you will work for one of London's leading property PR agencies. They're a boutique, 14-person team known for being creative, provocative, rigorous and highly effective whether it's writing major reports, driving media coverage across TV and broadsheets or offering strategic advice to clients.

Description

As an Operations Manager for a London PR agency, you will do the following:

HR, team development, & recruitment

• On-boarding of new starters including:
  • Inductions and progress plan
  • Staff contracts and NDAs
  • Tech setup
• Team development including managing staff training schedule, booking external speakers and internal sessions
• Coordinating internal initiatives, well-being, and team building exercises
• Managing external HR specialist resource for appraisals
• Managing other processes including holiday and sickness record
• Coordinating recruitment

Business support & internal comms

• Owning and managing key processes and operational issues
• Supporting business development including pitches and presentations
• Owning internal communication for company-wide comms with the team
• Advising the MD proactively and directly on any ad-hoc issues that need addressing
• Managing new business enquiries across multiple in-boxes

Invoicing

• Being a point of contact for our accountants
• Managing processes monthly invoicing run including queries, updates, new client setup
• Managing expenses internally and chargebacks to clients
• Keeping a record of any expenditure and collating VAT receipts
• Completing 'new supplier' setup forms

Project management

• Coordinating key projects as they arise, delegating tasks, executing aspects of it and bringing in external resource where needed
• Projects can include:
  • Podcasts including scheduling, coordinating, tech requirement checks
  • Website maintenance and SEO management
  • Advertising and award submissions

Office management

• Overseeing any office admin requirements including insurance and contracts
• Helping with tech requirements, ordering equipment and tracking subscriptions and renewals
• Maintenance of office and equipment
• Managing supplies including stationary, food, drink orders
• Managing building relations with landlord across health & safety and facilities

Profile

To be successful in applying for the position of Operations Manager you will have the following:

• Experience of working in a start up / small office environment
• PR agency background or in a similar creative, fast paced environment
• Administration experience across multiple different business support functions
• A positive, can do approach to work
• Problem solver who will find solutions
• Excellent digital skills
• Excellent written and spoken English

Job Offer

You will be rewarded with £35,000 - £45,000 salary and a permanent career opportunity!