Graduate Trainee Programme, FinTech

Are you a recent graduate with drive and ambition?  Are you a natural and effective communicator?

Do you have a genuine desire to build relationships and provide world-class customer service?

Our client is at the cutting-edge of technology and SaaS; they are enjoying a period of rapid growth and offer training and superb professional development to the very best talent.

If you thrive in a collaborative, fast-paced and high performing environment and you’re ready to whole-heartedly grasp this opportunity, we’d love to hear from you.

What you’ll be doing day to day:

• Acting as first point of contact with senior level clients
• Onboarding new clients and ensuring total customer satisfaction
• Nurturing warm leads, aiming to bring new business on board
• Building strong working relationships across the firm, collaborative support hugely encouraged
• Developing communications to help new clients become familiar with the product
• Managing client database, user lists and analysing user satisfaction
• Using and managing customer experience measurement tools
• Liaising continually with your manager for support, direction and encouragement

 The skills you need to bring:

• 0-2 years’ experience in a client-facing role
• Forward-thinking approach and interest in technology
• Great organisational skills and the ability to multitask
• Positive and flexible can-do attitude
• Confident communicator with strong ability to influence
• A commercial but client-centric mindset
• Determination to succeed