Graduate Trainee Programme, FinTech
- Recruiter
- Aldrich & Company Limited
- Location
- City of London
- Salary
- £30,000 + excellent benefits
- Posted
- 22 Feb 2021
- Closes
- 24 Feb 2021
- Ref
- 926082
- Job Title
- Customer Services
- Industry Sector
- Technology
- Contract Type
- Contract
- Hours
- Full Time
Are you a recent graduate with drive and ambition? Are you a natural and effective communicator?
Do you have a genuine desire to build relationships and provide world-class customer service?
Our client is at the cutting-edge of technology and SaaS; they are enjoying a period of rapid growth and offer training and superb professional development to the very best talent.
If you thrive in a collaborative, fast-paced and high performing environment and you’re ready to whole-heartedly grasp this opportunity, we’d love to hear from you.
What you’ll be doing day to day:
- Acting as first point of contact with senior level clients
- Onboarding new clients and ensuring total customer satisfaction
- Nurturing warm leads, aiming to bring new business on board
- Building strong working relationships across the firm, collaborative support hugely encouraged
- Developing communications to help new clients become familiar with the product
- Managing client database, user lists and analysing user satisfaction
- Using and managing customer experience measurement tools
- Liaising continually with your manager for support, direction and encouragement
The skills you need to bring:
- 0-2 years’ experience in a client-facing role
- Forward-thinking approach and interest in technology
- Great organisational skills and the ability to multitask
- Positive and flexible can-do attitude
- Confident communicator with strong ability to influence
- A commercial but client-centric mindset
- Determination to succeed
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