Customer Success Manager/Account Manager - Finance

6 days left

C & C search
England, London
£40000 - £55000 per annum
11 Feb 2021
11 Mar 2021
C&C Search
Job Title
Industry Sector
Banking / Finance
Contract Type
Full Time

Industry: Finance

C&C Search is currently recruiting for this new opportunity.

Please read through and apply if it is applicable, if not please do not forget our fantastic referral scheme!

Location: London

All about the company I would be working for!

What they do: Consultancy

Company culture: Start-up feel, positive, friendly, trustworthy and innovative.

What makes them great to work for: Forward thinking, flexible and creative.

What would I be doing day to day?

Who will be working with supervising: Account Management team.

Key duties:

  • Previous experience managing/supervising a team to deliver
  • Be the most senior point of contact for unresolved issues with clients
  • Updating strategies and delivery processes
  • Improve customer experience using previous client feedback
  • Identifying opportunities to upsell
  • Create new and innovative ideas to support the team
  • Updates procedures to maintain a strong client base
  • Awareness of new legislation
  • Keeping up-to-date with market trends

What is the company looking for?

  • 3-4 years previous experience within a similar, client facing role, ideally from finanicial services or tech
  • Previous experience supervising a team
  • Experience developing client service strategy
  • Previous CRM experience
  • Understanding of key performance metrics and ability to improve account delivery
  • Excellent verbal and written communication skills and strong networking skills
  • Experience working within a start-up
  • Interest in new technology and the industry

Who is taking care of the client and candidate applications for this position?

For this role C&C Search is acting as an employment agency

C&C Search is acting as an Employment Agency in relation to this vacancy.

C&C Search is acting as an Employment Agency in relation to this vacancy.

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