Junior Desktop support Analyst

6 days left

Labnus Search
London (Central), London (Greater)
£25,000 - £28,000 according to experience plus bonus
11 Feb 2021
11 Mar 2021
Job Title
Customer Services
Industry Sector
Banking / Finance, IT
Contract Type
Full Time

Junior Desktop IT Support Analyst – City based

Leading City finance advisory / Investment bank are looking for a Junior Desktop support analyst to join their friendly and dedicated IT team. Great culture, a company where people stay for many years due to the friendly and professional work environment. This is a new role where the right candidate can really add value and learn with support and training given as they develop, so excellent long term career prospects. A fast paced, dynamic and corporate environment which would suit a confident person with excellent communication skills, a calm and logical manner and someone who enjoys building relationships with people as this is a face-to-face role. Previous Helpdesk experience in a similar role in a corporate environment would be a great advantage.


Job outline

  • Provide 1st line support for the business for PC Hardware and Software and mobile device queries.
  • Set up, install, configure and deploy new IT equipment
  • Set up AV/projector rooms for internal and client meeting requests
  • Perform any computer/desk moves where required.
  • Promote the helpdesk as the primary contact point between the IT department and the user community


  • Ensure IT Support calls are being resolved in an efficient and effective manner
  • Responsible for documentation of work

Experience required:

  • Experience in first line client-facing IT Support
  • Working knowledge of Microsoft Office (365) applications
  • Basic Knowledge of Ricoh MFD Printers
  • Knowledge of Smart Phone technology (Samsung/IPhone)
  • Desktop operating systems experience (Windows 10). Basic knowledge of servers and Active Directory would be a useful but not essential
  • Knowledge of web browsers (Internet Explorer, Microsoft Edge, Firefox, Google Chrome and Safari)
  • Intelligent, quick logical mind. Ability to analyse and troubleshoot a problem arriving at a logical solution

Salary £25,000 - £28,000 plus annual bonus

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