IT Support Analyst

London (Greater)
up to £40,000 + benefits
08 Feb 2021
02 Mar 2021
Job Title
Industry Sector
Contract Type
Full Time

IT Support Analyst – up to£40,000

Our client is a dynamic and exciting mid-sized City law firm who have big plans for 2021 and part of that is growth, expansion modernising their systems to allow for staff to work more flexibly.

They are looking for an enthusiastic, motivated IT support assistant to work alongside their head of IT to support the 100 staff with everything from 1st/2nd line queries, to setting up new users and supporting remote workers.

You will be involved in new starter and ongoing training of staff, project rollouts and generally helping keep the network and its users functioning at full strength, as well as supporting the Head of IT in a more strategic capacity, and as part of that you will be the day-to-day liaison/account manager for their outsource provider.

Because you will be dealing with people at all levels, face to face, over the phone and on zoom/teams, it is essential that you have superb communication skills and enjoy an interactive, engaged role, not just a “background” techy type of IT role. Sometimes this can mean resolving conflict and dealing with difficult scenarios, so it’s essential you have the confidence and gravitas to deal with senior, demanding people.

Experience wise they are looking for at least two years' experience in an IT support role within a law firm. You will also have a strong working knowledge of all Microsoft Office packages and hopefully a good working knowledge of databases and CRMs.  

This is a great opportunity to learn, grow and develop with a firm that truly values its staff and wants people keen to see this as a career path. This is a permanent role, ideally starting ASAP - initially remotely, but then most likely to be a hybrid role moving forward.

For more information or to be considered, please contact John Bruce at Law Support ASAP.

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