Customer Service Advisor
- Recruiter
- Page Personnel Secretarial
- Location
- Homeworking
- Salary
- £20000 - £25000 per annum
- Posted
- 02 Feb 2021
- Closes
- 02 Mar 2021
- Ref
- JN -022021-2004106
- Contact
- Joshua Strange
- Job Title
- Customer Services
- Industry Sector
- Medical / Healthcare
- Contract Type
- Permanent
- Hours
- Full Time
You will work closely with the Customer Service Manager in delivering a range of campaigns and activities to continually drive growth in customer satisfaction and experience.
Client Details
My client is a private medical company that specialises in providing screening and diagnostic services.
Description
- Customer service; answering the phone, replying to emails, chats, assisting customers and partner specialists with enquiries.
- Fulfilling shipment orders and liaising with supply chain partners to process orders.
- Organising and maintaining diaries and making appointments
- Produce high-quality documents, standard operating procedures, reports and presentations.
- Organising board meetings, events, preparing agendas and minutes.
- Screening phone calls, enquiries and requests, handling them when appropriate and corresponding on behalf of the department managers and executive director.
- Able to work extra hours and on weekends, when necessary.
- Devising/maintaining office systems, including data management, filing and standard operating procedures.
- Provide assistance and support in other departments, when necessary.
Profile
- Excellent spoken and written English.
- Must have experience in Live Chat.
- Minimum 2 years of experience in a customer service
- Excellent attention to detail
- Exceptional written, organisational and oral communication skills
- Excellent word processing and IT skills, including knowledge of a range of software packages, primarily word, excel and powerpoint.
- The ability to work under pressure and to tight deadlines
- Excellent organisational and time management skills
- The ability to research, digest, analyse and present material clearly and concisely
- Excellent interpersonal skills
Job Offer
- Bonus Schemes
- Working from home initiative
- Career progression
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