Senior Claims Handler

England, Bristol
Up to £24000 per annum
28 Jan 2021
25 Feb 2021
JN -012021-2000283
Rebecca Hall
Job Title
Customer Services
Industry Sector
Contract Type
Full Time

I am looking for a Senior Claims Handler for a role in the Professional Negligence team in a legal firm in Bristol! This position would suit someone with a claims paralegal background or similar.

Client Details

Our client is a forward thinking Legal Practice in Bristol. They have modern offices and are in a central location.


As a Senior Claims Handler, you will be responsible for:

Providing a high-quality service to clients in the management of professional indemnity, D&O and Cyber liability cases. Senior Claims Handlers will typically work on cases with a value of up to £250k and/or more complex cases.

  • Manage a varied caseload including developing a knowledge of legal issues in respect of a variety of professions as well as building an understanding of each profession's own rules, procedures and regulatory framework.
  • Manage, with support from the Administrator, the set up of new files by reviewing incoming instructions, completing case set-up form, identify relevant issues and passing to Claims Supervisor to allocate with recommendations
  • Conduct review of new cases, completing case checklist to identify coverage issues. Assess liability and quantum and establish strategy for the case
  • Instruct experts and external counsel where appropriate
  • Draft correspondence to brokers/insured's requesting additional information as required
  • Resolve claims through negotiation of settlement, rebuttal of claim and/or declining of cover. Review panel reports and obtain instructions when appropriate
  • Maintain ongoing contact with the client throughout the process to report on progress and take further instructions
  • Play a key role in developing and maintaining client relationships.
  • Ensure that the client's brand and methodology are promoted effectively in all dealings with third parties
  • Ensure that case management system and hard copy files are updated
  • Assume responsibility for quality control and client protocol compliance on own caseload, including accuracy and timeliness of record keeping, file management and management reporting and information
  • Handle confidential information in line with the firms data security protocols


To become a Senior Claims Handler you will:

  • Be of graduate calibre with an excellent academic record
  • Have previously worked as a claims paralegal or similar within the field of professional and financial lines insurance, or in private practice as a paralegal / litigation executive particularly as a conveyancing or probate executive is desirable
  • An interest in the area of insurance claims management is essential
  • Knowledge of case management systems would be an advantage but training will be provided.
  • Client focused with an ability to build strong relationships with clients and third party contacts at all levels
  • Able to prioritise own workload effectively under pressure and manage conflicting priorities
  • Proactive, with a tenacious approach to identifying issues and solving problems
  • Quality and customer service oriented with a concern for accuracy and an eye for detail
  • Team oriented
  • Able to progress tasks using own initiative, seeking guidance and input from others where appropriate
  • Committed with a great work ethic and a desire to commit long term to a career in this field.

Job Offer

As well as a competitive salary, this role is permanent, with a secure and international law firm with a variety of great benefits!

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