IT Support Analyst
- Recruiter
- LMA Recruitment
- Location
- Wales, Cardiff
- Salary
- £15 - £17.80 per hour
- Posted
- 27 Nov 2020
- Closes
- 25 Dec 2020
- Ref
- JH168992
- Contact
- Jenny Hamilton
- Job Title
- Customer Services
- Industry Sector
- Energy / Utilities
- Contract Type
- Temporary
- Hours
- Full Time
A leading energy company requires an experienced IT Support Analyst to provide first line support and maintenance for all Business Energy systems. You will also be responsible for the development of MIS reports using tools such as Microsoft Access, SQL Server and Power BI.
Key Responsibilities:
- Providing first line support and maintenance for all Business Energy systems. You'll be responsible for managing each request received via the Support mailbox, from the first point of contact until resolution.
- Responding to a high demand of support requests, managing communication with second line support / third parties, addressing training issues, reviewing support documentation and conducting scheduled audits
- Responsible for the design, development and validation of ad hoc MIS reports and statistics, both for management and to assist the business carry out their daily tasks
- Building short term tactical solutions using Excel, Access, Power BI and SQL Server
- Ensuring all agreed audits related to ESBOS Support tasks are carried out and kept up to date
Skills and Experience
- Previous experience in a fast paced, IT support role is essential
- Strong knowledge of Excel, Access, Power BI and SQL Server
- Ability to follow processes with good attention to detail in a high pressure environment
- Ability to challenge and improve processes and use initiative to come up with solutions
If you possess the relevant skills and experience and are available immediately, please submit your CV today
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