Customer Service Agent - Edinburgh

My client, a global professional services firm is recruiting for several Customer Service Agents to join a busy and dynamic team that is responsible for delivering a high level of customer service to their members.

Your day-to-day responsibilities will involve communicating with customers through a combination of inbound/outbound phone calls and email channels; ensuring all aspects of a customer's enquiry are promptly resolved. This role offers excellent training & professional development, favourable working hours 8:30 am - 5 pm Monday to Friday!


WHAT YOU'LL DO

• Exceed customer expectations by delivering an accurate service in a timely and professional manner.
• Working as part of a team with several other Customer Service Agents.
• Deliver efficient work practices
• Ensure that all processes are followed
• Meet or exceed all performance metrics

WHAT YOU NEED

• Skilled in listening and responding to a customer’s needs
• Excellent customer service skills
• Ability to understand customer needs and provide the correct solution
• High level of interpersonal skills and an ability to communicate across the internal and external customer group
• Excellent verbal and written communication skills
• Respond to any customer complaints in a calm and professional manner
• Previous experience in a customer service centre desirable