Disconnections Manager

A leading energy supplier are urgently seeking an experienced Disconnections Manager to manage disconnections from acceptance to completion. This is a temporary role until May 2021 visits will be needed so full drivers licence required for the position. Office based training will be provided but the role will be mostly remote.

Key Responsibilities

• Managing disconnections from acceptance to completion
• Contacting customers to confirm they have received work packs
• Arranging site visits with customers to understand the works to be undertaken (if not electrically competent to request and accompany existing team managers)
• Following internal service level agreements and meter operator guidance
• Organising the required resources, programming through the scheduling team, applying for relevant permits and completing the associated tracker
• Ensuring all works are completed and updated onto the relevant work system
• Carrying out close out conversations with customers as necessary to achieve high customer score

Skills and Experience

• Previous experience in a similar role within the energy sector is essential
• Strong customer service skills
• Ability to manage stakeholders both internal and external
• A current UK driving license
• IT literate
• Electrical qualifications would be desirable

If you possess the relevant skills and experience, please submit your CV today