Wholesale Customer Services Advisor

A leading footwear brand have an urgent requirement for an experienced Customer Account Coordinator to support their European wholesale team. This is a temporary role for 6 months which will, for the right candidate, potentially become permanent.

Key Responsibilities

• Ensuring that all new orders from customers are processed onto SAP accurately and within 24 hours of receipt.
• Updating orders as necessary and maintaining an accurate order book at all times.
• Advising customers of any revisions to requested delivery dates/quantities as soon as the information is available.
• Accepting new orders from customers by telephone or email and actively selling additional quantities where possible.
• Monitoring status of order progress to the point of dispatch from the warehouse to help avoid any delay to the delivery process and customer dissatisfaction.
• Resolving customer enquiries quickly and ensuring that they are answered in full and accurately.
• Answering incoming customer calls as required - ensuring that these calls are dealt with to an exceptionally high standard.
• Ensuring that credits and returns are dealt with efficiently in line within agreed SLA's
• Liaising with third party Warehouse and Logistics concerning any shortages, processing, bookings or returns
• Keeping warehouse fully up to date with processing requirements of specified accounts.
• Providing regular delivery schedules to key customers keeping them informed of the latest delivery dates of their orders
• Providing relevant reporting to both internal and external customers

Skills and Experience

• Previous experience in a branded/wholesale customer services environment is essential
• Excellent communication skills with strong customer focus
• Strong team player with the ability to contribute new ideas
• Adaptable to change
• Able to demonstrate drive and enthusiasm
• Able to adopt a proactive approach and be a "forward thinker"
• Well organised, ability to manage priorities and produce accurate work in a pressured environment
• SAP experience is desirable
• A second European language, ideally Dutch/French/German would be desirable

If you possess the relevant skills and experience and are available immediately, please submit your CV today.