Production Account Manager - Creative Agency

London (Central), London (Greater)
22 Oct 2020
06 Nov 2020
Industry Sector
Contract Type
Full Time

Our client, a full service Creative Agency, requires a Production Account Manager to join their busy and successful team.

The position requires strong organisational and communication skills; great attention to detail; the ability to work under pressure in a fast paced environment and an awareness of the ever-changing music marketplace. The ideal candidate will be an enthusiastic and dynamic individual who takes initiative. They will ideally have both production and customer services experience within the music industry (not essential) and be at ease dealing at management level, as well as a strong passion and understanding of creative music packaging.

The role will include confirming orders with customers (labels and artists), placing orders with various suppliers dealing with in house art workers and ensuring delivery of vinyl and CD in a timely manner.

Having an understanding of print and production processes will be advantageous however training of the various aspects of the role will be given.

Responsibilities include, but not limited to:

As Production Account Manager you will work in various stages of the print production cycle:

The Product Account Manager will take responsibility for several functions across the production process, as well as for obtaining materials to fulfil orders.

Typical tasks involve:

  • Checking the accuracy and viability of the product specification
  • Liaising with designer to discuss and maintain accuracy of customer requirements
  • Using the works in progress system (WIP) to place/track orders
  • Monitoring and maintaining the quality of the order
  • Improving processes and cost-efficiency
  • Managing customer account managers, internal sales dept to discuss setbacks in time or processes
  • Keeping contact with customers to ensure specifications are carried out
  • Recommending changes and improvements.

Candidates must be / have:


  • Sound Knowledge of the Production Process – ideally in a similar company
  • Ability to build strong relationships
  • Represent the company in a professional manner in all Client contact
  • Effective delivery of day-to-day projects
  • Able to set expectations and deliver effectively against them
  • On-going project status information to Manager/Client
  • Work fluidly and efficiently in a core team environment
  • Interest in the Music industry
  • Build strong relationships with colleagues throughout the company
  • Setting high standards of excellence
  • Excellent verbal and written communication skills
  • Organised
  • Accountable
  • Detail-oriented
  • Superior conflict resolution skills
  • Self-motivated and independent
  • Flexible
  • Customer-centric
  • Proactive
  • Assertive and confident
  • Ability to multi-task
  • Ability to work under pressure
  • Proficient in Microsoft Word, Excel, Powerpoint and Outlook


  • Some Print Management experience beneficial
  • Numerate with some understanding of quotations, budgets & forecasts
  • Some ability to formulate and interpret reports
  • Use of production systems – ideally use of WIP



We receive a considerable amount of applications for every position and there is tough competition in the employment market.  In order to process your application as efficiently as possible, please note the following instructions when responding:

  • Detail your relevant experience in a cover letter and include this on an up to date CV
  • Quote your required salary
  • Let us know your availability for interview and when you could start
  • If you can forward references to us, these can only strengthen your application

The more information you can give us, the more we can demonstrate to the client that you are exactly what they are looking for and send your CV on quickly

 Please note that these instructions apply to ALL candidates and applications that do not meet these criteria may not be considered.

 Send your information to:

It is SORTED’s policy, as a matter of courtesy, to respond to all applications within five working days. However, because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future.

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