Delivery Coordinator - 5 Month Contract

Location
England, London
Salary
£24000 - £25000 per annum
Posted
15 Oct 2020
Closes
12 Nov 2020
Ref
AU151020A
Contact
Recruitment
Job Title
Customer Services
Industry Sector
Charity
Contract Type
Contract
Hours
Full Time

The successful applicant will join a busy team as a Delivery Coordinator working at pace on a new and exciting programme at one of the UK's leading educational charities. Their mission is to bridge the gap in education for those who come from disadvantaged back grounds.

You will join an online Customer Service team to provide quick, effective support to those who encounter challenges in accessing a number of digital learning platforms. You will play a key role in processing and answering questions from teachers and school leaders, enabling them to access training easily. You will work with external audiences and internal colleagues to ensure each query is answered on time, and correctly. You'll embrace a flexible, agile approach to your work, proactively lending support on key tasks and activities in line with changing team needs.

  • Monitoring an online helpdesk, triaging questions and responding and escalating as required
  • Supporting the organisation to develop and expand a knowledge base of frequently asked questions and answers as a result of incoming customer queries
  • Engaging with online learning technology including Brightspace and the inhouse learning platform to perform simple tasks including identifying if people have logged in and resetting passwords
  • Performing basic Salesforce tasks including changing contact details, updating professional information and updating relationships
  • Monitoring and tracking progress for the placement of academic mentors
  • Providing administrative support to the Recruitment and Delivery teams where needed - assisting with reporting and data entry, producing documentation related to the placement process etc.
  • Providing high-quality, timely responses to the wide variety of queries coming into the organisation, and working with internal colleagues to constantly update and improve the knowledge base used by the contact centre to ensure long term customer support

ESSENTIALS:

  • Experience of managing high volume workloads and processes with a high attention to detail
  • Strong focus, motivation, planning and time management skills as you will be working from home
  • Experienced at building and maintaining relationships with key stakeholders
  • Ability to adapt quickly to new ways of working across a team

If you feel that you fit the above criteria then please apply today by submitting your CV to us.

Please note due to the high volume of applications that we receive only successful applicants will be contacted.


We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database once we have contacted you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information please refer to
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1)Do you have a minimum 12 months experience within email based customer service?

2)Do you have a minimum 6 months using Salesforce?


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