Customer Service - Luxury Fashion

England, London, Brentford
£11 - £12 per hour
06 Oct 2020
02 Nov 2020
Job Title
Customer Services
Industry Sector
Contract Type
Full Time


Interested in working for one of Europe's biggest luxury fashion e-commerce companies within their Customer Service team? With an expanding domestic and global market and revenues increasing month on month we require an exceptional individual to truly help us continue being a successful force in online retail. This is a temporary assignment from the 19th October until 17Th January 2020.

  • Ensuring outbound orders are processed accurately and within the agreed service levels
  • Facilitating customer returns within set time periods
  • Anticipating, identifying and resolving problems that could delay the release or movement of shipments
  • Utilising internal software in order to facilitate export systems
  • Reporting to the shipping management team in the event of any customer query or complaint
  • Maintaining the shared email folder ensuring all queries are resolved in a timely manner


  • Must be able to work every third weekend
  • Must be flexible with working shifts between 7:30am - 10:30pm (8 hour shift)
  • You will be working from home after training and learning of the role
  • You will not be able to take any time off over Christmas with the exception of bank holidays

If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted.

We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database once we have contacted you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information please refer to
How We Use Your Personal Information.

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