Wholesale Customer Services Advisor

Location
England, London
Salary
£14 - £16 per hour + holiday pay
Posted
02 Oct 2020
Closes
30 Oct 2020
Ref
JH168065
Contact
Jenny Hamilton
Job Title
Customer Services
Industry Sector
Fashion
Contract Type
Temporary
Hours
Full Time

A leading footwear brand have an urgent requirement for an experienced Customer Account Coordinator to support their European wholesale team. This is a temporary role for 6 months with possibility of extension.

Key Responsibilities

  • Ensuring that all new orders from customers are processed onto SAP accurately and within 24 hours of receipt.
  • Updating orders as necessary and maintaining an accurate order book at all times.
  • Advising customers of any revisions to requested delivery dates/quantities as soon as the information is available.
  • Accepting new orders from customers by telephone or email and actively selling additional quantities where possible.
  • Monitoring status of order progress to the point of dispatch from the warehouse to help avoid any delay to the delivery process and customer dissatisfaction.
  • Resolving customer enquiries quickly and ensuring that they are answered in full and accurately.
  • Answering incoming customer calls as required - ensuring that these calls are dealt with to an exceptionally high standard.
  • Ensuring that credits and returns are dealt with efficiently in line within agreed SLA's
  • Liaising with third party Warehouse and Logistics concerning any shortages, processing, bookings or returns
  • Keeping warehouse fully up to date with processing requirements of specified accounts.
  • Providing regular delivery schedules to key customers keeping them informed of the latest delivery dates of their orders
  • Providing relevant reporting to both internal and external customers

Skills and Experience

  • Previous experience in a branded/wholesale customer services environment is essential
  • Excellent communication skills with strong customer focus
  • Strong team player with the ability to contribute new ideas
  • Adaptable to change
  • Able to demonstrate drive and enthusiasm
  • Able to adopt a proactive approach and be a "forward thinker"
  • Well organised, ability to manage priorities and produce accurate work in a pressured environment
  • SAP experience is desirable
  • A second European language, ideally Dutch/French/German would be desirable

If you possess the relevant skills and experience and are available immediately, please submit your CV today.

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