Lifestyle Manager / PA

Lifestyle Manager / PA

Kings Road, Fulham 

£45,000 - £50,000 DOE + 15% bonus subject to performance

The Company

With offices based in London, New York and LA, Concierge offers lifestyle management services to fewer than one hundred very special families worldwide. Established in 2000, the company provides a personal service that offers extraordinary attention to detail for their members who require the highest standards. The services offered to their members are very broad in scope but include the following; cultural recommendations and ticket sourcing, restaurant reservations, day to day errand support, holiday organisation, household recruitment, event organisation, relocation support and property management.

The Role

The Lifestyle Manager’s role is to ensure that their clients receive a consistently exemplary service by executing all their day-to-day client requests excellently. The Lifestyle Manager will manage a client team (typically 2 Lifestyle Assistants) and should take on a significant amount of the workload for high level client requests, and also delegate, manage and support their Lifestyle Assistants appropriately.

A typical day varies hugely but it may include;

• Travel booking and organisation (please note itineraries are very detailed with very specific and ever changing client requests so are typically hard to execute!)
• Recruitment projects (i.e. sourcing nannies, housekeepers, tutors, drivers etc)
• Calendar Management and Organisation
• Cultural Recommendations
• Property Management, overseeing work for/in a client’s house
• Organising and overseeing parties
• Detailed research work required for client requests for recommendations for travel, restaurants, healthcare, fitness, beauticians and educational specialists
• Training of your Junior Lifestyle Managers and organisation of their days

This role offers scope for progression in terms of both salary and role development and the opportunity to travel to our NYC and LA offices as needed.

Skills and Experience

- At least 5 years prior experience in a similar senior role (concierge, lifestyle management, EA/PA or hospitality industry)
- An understanding of the service levels required by UHNW clients
- An extremely proactive and positive manner
- A keen eye for detail and strong work ethic
- High levels of professionalism, confidentiality, discretion and judgement
- Ability to work to tight deadlines/under pressure
- Excellent communication skills both written and verbal
- Good leadership and motivational skills
- Ability to work effectively in a team
- Very good knowledge of London and a keen interest in cultural offerings and new interesting suppliers from all manner of categories that might be of interest to clients

Start Date: ASAP

Holiday:  20 days, plus closure for 3 or 4 working days over the Christmas period, plus Bank Holidays

Location: London, King’s Road, Fulham

Bonus: 15% Yearly bonus subject to performance