Member Support Executive

One of the UK's top 10 technology companies is seeking a Member Support Executive to join their team on a 12-month Fixed Term Contract. The successful candidate will provide a first-class customer service experience on all tickets issued within a targeted resolve time, whilst delivering an exceptional customer experience to achieve the highest satisfaction levels. You will be highly organised with a proactive attitude.

Responsibilities:

• Ensuring that property details are uploaded accurately and in a timely manner, in line with client expectations
• Continually updating property listings to ensure its in line with our ideal listing template to achieve the best possible response
• Ensuring Salesforce is updated and providing specification for any relevant Salesforce and customer relationship management systems development work
• Communicating with customers and Account Managers through phone, mail and web
• Investigating, ensuring the timely resolution of and responding to complaints, escalating as appropriate
• Managing customer expectations and reviewing accounts identified with potential problems and proactively contacting them to discuss and resolve any issues
• Taking an active involvement with sales, technical and finance team members to enable process improvements

Essential Skills and Experience:

• The successful candidate will be familiar with all Microsoft packages including Word and Excel to intermediate level and Salesforce Dotcom
• Have an excellent eye for detail and thrive on problem solving as well as working effectively under pressure within a busy, fast moving environment
• Be a strong internal and external communicator
• Be organised and proactive
• Be numerate and have a strong attention to detail
• Have strong communication skills and exceptional customer service skills both with internal and external customers

If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted.

We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database once we have contacted you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information please refer to How We Use Your Personal Information.