RECEPTION MANAGER

Reception Manager
London - £30,000 to £33,000 plus benefits
Front of House Recruitment are London's Specialist Corporate Receptionist Agency. Our client - a large law firm is looking for a new Reception Manager.  Standard hours, Monday to Friday - plus benefits and bonus. Reception Manager's & Reception Supervisors please apply. 5* Hotel FOH Supervisors, and FOH Managers could be successful in this role.

Supervising a team of receptionists in London and therefore it is essential that you have previously managed receptionist staff in either a corporate or hotel environment

Reception Management ROLE duties:

Looking after a team of receptionists, covering switchboard, front of house and meeting room booking.

KEY TASKS AND RESPONSIBILITIES

• To supervise receptionists and the greeting of clients and visitors, to the highest standards.
• To supervise, manage and motivate a team of receptionists
• To carry out disciplinaries and appraisals.
• Reception Management of the team and implementing new ideas, systems and procedures to ensure a 5* customer services is provided. 
• To recruit new staff and carry out training sessions
• Analysing current best practices and as reception manager - taking a leading role in implementing improvement and change
• To supervise meeting room events and other requested bookings; and to ensure that all the relevant information is researched accurately and forwarded as appropriate.
• To supervise the reservation of meeting-rooms, as required, on the system; the efficient taking and delivery of clients; messages; and the care and collection of unaccompanied luggage.
• To promote best practice and client/customer care at all times and to supervise the "meet and greet" service.

Please apply if you are polished and have solid 5* customer service experience. 

CANDIDATES: PLEASE DO NOT COLD-CALL OUR OFFICE – Unfortunately we simply aren't able to take any calls unless the candidate has been asked to call us specifically. We simply don't have the personnel to assist with cold-calls. 
We would love to get back to everyone however due the sheer volume of applications we will only be able to reply if we feel we can successfully place you in one of our corporate roles. Thank you so much for understanding. We will do our best with your application and thank you!