French speaking Customer Service Representative

A well-known company within the fashion industry is looking for a bright French speaker to join them on their ride in maintaining outstanding customer service worldwide! As a French speaker you will be involved in an enjoyable, vibrant team, where no days are the same. This role is a full time contract lasting 4 months with a start in mid-October. Within your role you will be in charge of delivering excellent customer service across the French market.

Your duties will include:

• Provide first -class customer service via telephone, email and chats across the French market
• Responsible for all orders and keeping accounts up to date on any outstanding orders
• Dealing with return, refunds and exchanges
• Maintain knowledge of products by keeping up to date with new products and providing guidance and advice on the products
• Working closely with the management team

About you:

The successful candidate will be confident, outgoing and have a good understanding in delivering great customer service. You will have previous experience within a customer service or order processing role. It is an exciting opportunity for a skilled French speaking Customer Service Representative who is not afraid of taking challenges and want to develop their skill sets in a successful company. You will be receiving amazing benefits such as a massive discount on the products and be working in a creative, motivated work environment and much more.

Profile:

• Required to be fluent in French and English, both written and spoken
• Experience working in a customer support, customer services, client support or any office based experience is desirable
• Knowledge of Microsoft operating systems
• Demonstrated interpersonal skills and ability to work as part of a team or independently
• Strong communication skills: active listening, writing/typing, informal communication

To apply, please send your CV in English and in Word format to Deborah.
languagematters is acting as an employment agency in relation to this vacancy.