Customer Relations Host (Mandarin speaking)

A fantastic opportunity has arisen for an experienced and professional Customer Relations Host (Mandarin speaking) to work alongside a specialised team in a reputable and established Casino located in the West End. 

You will support with the development of the business by providing a 5-star service to new and existing customers within the Casino in addition to driving new and repeat business within the designated Casino. 

This role covers a variety of duties including:

• Providing first-class customer experience to all customers within the venue
• Working collaboratively with all departments within the club and ensure customer experience is kept to expected standards
• Assisting the Customer Relations Manager in producing updated reports for the Club Director activity within the Club monthly or as and when required
• To be responsible for assisting in the planning and delivery of Events within the club
• Completing enhanced Customer Due Diligence and Social Responsibility processes - reporting as required
• Be responsible for getting involved with the promotion of the Casino
• Promoting the brand to existing and new customers
• Ad-hoc responsibilities to support the customers with all duties such as dinner reservations etc.

The Candidate

The team are seeking a credible, professional and extremely social candidate. You must have the ability to remain calm under pressure and deal with a variety of people and situations (both personally and on the telephone). You must have a flexible approach to work and be able to remain calm and adaptable in situations. 

Specifically:

• Fluent in Cantonese / Mandarin
• A high standard of written communications
• Excellent verbal communication and interpersonal skills
• The ability to adopt a positive and flexible attitude to changing priorities and procedures
• A proven track record in communicating effectively within client facing roles