Service Delivery Manager

Gordon Yates.
England, London
Up to £39000 per annum + + employee benefits
17 Oct 2019
22 Oct 2019
RB Service Delivery
Rosa Buttifint
Job Title
Project Manager
Industry Sector
Contract Type
Full Time

Service Delivery Manager

A highly successful and well recognised company specialising in training and education for professional qualifications in a range of expert fields. A distinctive supportive and welcoming culture making this a highly sought after organisation to work for.

Our client is looking for a Service Delivery Manager to join their commercial team and manage the range of programmes for their managed clients.

What will you be doing?

  • Managing activity of designated accounts.
  • Responsible for liaising with trainers.
  • Preparing analysis of results.
  • Coordinating feedback to clients.
  • Continuously improve the service provided to clients.
  • Manage a client services team.
  • Ensuring all programmes are running smoothly.
  • Working directly with tutors and programme managers.
  • Advising internal stakeholders on benefits of the programmes.

About you?

  • Ability to manage complex client accounts.
  • Management experience.
  • Experience of managing SLAs and KPIs.
  • High level of organisational skills.
  • Planning skills.
  • Negotiating skills.
  • Managing client and internal stakeholder relationships.
  • Ability to analyse data and communicate key information.

What's in it for you?

In return, you will receive a competitive salary and several employee benefits such as: 25 days holiday, free private medical insurance, free dental insurance, an attractive pension package, season ticket loan, free access to all courses, and many more. This is a full time position paying up to £39,000 dependent on experience.

How to apply:

To apply for this Service Delivery Manager role, please click on the 'Apply' button below.

Not ready to apply, or have some questions first?

Call or email me, Paul Sandys at Gordon Yates, to discuss in confidence.

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