Customer Service Advisor x 2
- Recruiter
- Page Personnel Secretarial
- Location
- England, West Midlands, Birmingham
- Salary
- Up to £17000 per annum
- Posted
- 17 Oct 2019
- Closes
- 14 Nov 2019
- Ref
- 14055294/001
- Contact
- Lucy Bayliss
- Job Title
- Customer Services
- Industry Sector
- Medical / Healthcare
- Contract Type
- Permanent
- Hours
- Full Time
Exciting opportunity to join an established private healthcare organisation as a customer service advisor
Client Details
My client is a leading cosmetics surgery group who have an urgent requirement for two customer services advisors in Birmingham
The ideal candidate will be customer focused and have previous successful background in a contact centre.
Description
Maximise sales opportunities; identify customer needs, provide appropriate solutions
Optimise enquiry to booking conversion rates, repeat booking and attendance rates, by thoroughly screening enquiries, demonstrating excellent product knowledge
Respond to customer enquiries efficiently, meeting SLA's; (incoming/outbound telephone calls, social media, web, email and post)
Handle all enquiries with empathy and professionalism to provide an exceptional customer service
Inform customers of the general suitability and implications of treatments so patients can make an informed decision that protects their safety and promotes a positive outcome
Ensure a smooth journey for patients, liaise and maintain strong relationships with colleagues throughout the company, providing appropriate, accurate information as required
Maintain professional competence, keep up to date with product and service changes
Profile
Excellent customer service skills
Good verbal and written communication skills
Previous contact centre experience with working knowledge and demonstrable competence in the use of contact centre technologies (ideally)
Proven ability to work within a team to support colleagues to deliver sales and service objectives
Excellent product knowledge, ideally with industry knowledge
High attention to detail with a focus on quality
Problem solving skills - Confident handling potentially sensitive situations
Flexible, ability to multi-task whilst maintaining accuracy
Self-motivated, enthusiastic and resilient
This role would suit someone who enjoys speaking to customers, establishing rapport, speaking with empathy and making a positive difference to your customers lives
Job Offer
Salary: £17,000 /year & Bonus
Performance related bonus
5% Pension contributions matched
Subsidised Private Healthcare
Discounted treatments for you and your family
Various benefits: phone insurance, taste cards, great price cinema tickets and more
This is a permanent position, working on a rota with some weekend work.
To apply for this position please submit your current CV.
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