Customer Service Advisor x 2

Location
England, West Midlands, Birmingham
Salary
Up to £17000 per annum
Posted
17 Oct 2019
Closes
14 Nov 2019
Ref
14055294/001
Contact
Lucy Bayliss
Job Title
Customer Services
Industry Sector
Medical / Healthcare
Contract Type
Permanent
Hours
Full Time

Exciting opportunity to join an established private healthcare organisation as a customer service advisor

Client Details

My client is a leading cosmetics surgery group who have an urgent requirement for two customer services advisors in Birmingham

The ideal candidate will be customer focused and have previous successful background in a contact centre.

Description

Maximise sales opportunities; identify customer needs, provide appropriate solutions

Optimise enquiry to booking conversion rates, repeat booking and attendance rates, by thoroughly screening enquiries, demonstrating excellent product knowledge

Respond to customer enquiries efficiently, meeting SLA's; (incoming/outbound telephone calls, social media, web, email and post)

Handle all enquiries with empathy and professionalism to provide an exceptional customer service

Inform customers of the general suitability and implications of treatments so patients can make an informed decision that protects their safety and promotes a positive outcome

Ensure a smooth journey for patients, liaise and maintain strong relationships with colleagues throughout the company, providing appropriate, accurate information as required

Maintain professional competence, keep up to date with product and service changes

Profile

Excellent customer service skills

Good verbal and written communication skills

Previous contact centre experience with working knowledge and demonstrable competence in the use of contact centre technologies (ideally)

Proven ability to work within a team to support colleagues to deliver sales and service objectives

Excellent product knowledge, ideally with industry knowledge

High attention to detail with a focus on quality

Problem solving skills - Confident handling potentially sensitive situations

Flexible, ability to multi-task whilst maintaining accuracy

Self-motivated, enthusiastic and resilient

This role would suit someone who enjoys speaking to customers, establishing rapport, speaking with empathy and making a positive difference to your customers lives

Job Offer

Salary: £17,000 /year & Bonus

Performance related bonus

5% Pension contributions matched

Subsidised Private Healthcare

Discounted treatments for you and your family

Various benefits: phone insurance, taste cards, great price cinema tickets and more

This is a permanent position, working on a rota with some weekend work.

To apply for this position please submit your current CV.

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