Neighbourhood Officer

We are looking for a Neighbourhood Officer who will be responsible for delivering a high quality housing management service to a defined area of general needs tenants. Candidates must be available to start immediately. The role will involve managing 600 properties. All candidates must have a driving license. Basic DBS is required.

You will be dealing with all neighbourhood related issues for these 600 properties. As part of this, daily duties will involve carrying out regular estate inspections, dealing with neighbourhood queries, tackling challenging issues such as anti-social behaviour and ensuring appropriate action is taken to deal with issues. Candidates will represent the client and be expected to maintain a high profile on the estates. Additionally, you may be required to visit other patches, support the duty system and meet customers at reception with neighbourhood queries, showing great customer focus.

Key Duties:
*To represent the client and maintain a high profile on the estates.
*Always providing a first class service to internal and external customers.
*To carry out and monitor regular estate inspections, ensures accurate records are maintained and actions taken to deal with issues are dealt with.
*Be the point of contact to resolve and investigate complaints by residents and provide advice and guidance.
*Ensure that the housing management computer system is regularly updated and effective manual record systems are maintained.
*To attend and represent the client at court, external meetings, case conferences, forums and evictions
*Work as part of the Area Housing Team to ensure that the tenancy management objectives and performance indicators are achieved. Will work alongside other four staff members on the same level and report to the Area Manager.
*Work with diverse tenants who require extra support to appropriate support services.

Driving licence is essential as you might be requested to visit clients. You must have access to their own vehicle with business insurance.

Essential requirements
*Good communication skills
*Extensive experience as a Neighbourhood Officer, or in a similar role.
*Housing knowledge
*Driving licence (clean)
*Must have a vehicle which can be used for work purposes
*Basic DBS

Desirable
Experience of using ReACT software - used for logging the cases



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