Customer Success Executive

An exciting and growing Technology firm based in the City are looking for an energetic and switched-on individual with excellent teamwork skills to work in a newly created department within the business.

You will have a keen interest in technology, be ambitious and keen to achieve and a great team-player.

Responsibilities:

• The creation of the function, mapping out its ways of working, internal systems and processes
• The execution of user communications campaigns for new features and major product launches, as well as urgent comms in a technology crisis
• The development of comms and collateral to successfully onboard users and support them throughout the lifetime of their relationship
• The management of user lists and analysis of user utilisation and feature adoption
• The management of our CSAT and customer experience measurement tools
• The development our relationship with our Beta community
• The training of our Customer Team to ensure they’re equipped to talk about the evolving product

Requirements:

• Experience in a client facing/focused role within technology/SaaS is highly advantageous
• A team player with a ‘can do’ attitude
• Strong project management skills and someone who thrives on juggling multiple workstreams and priorities
• Strong analytical and communication skills, with excellent attention to detail
• A commercial but client-centric mindset