Customer Relations Host (Mandarin speaking)
- Recruiter
- Tiger Recruitment
- Location
- Central London
- Salary
- £26000 - £28000 per annum
- Posted
- 14 Oct 2019
- Closes
- 18 Oct 2019
- Ref
- NR019697
- Contact
- Natalie Reason
- Job Title
- Customer Services
- Industry Sector
- Events, Hospitality, Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
A fantastic opportunity has arisen for an experienced and professional Customer Relations Host (Mandarin speaking) to work alongside a specialised team in a reputable and established Casino located in the West End.
You will support with the development of the business by providing a 5-star service to new and existing customers within the Casino in addition to driving new and repeat business within the designated Casino.
This role covers a variety of duties including:
The team are seeking a credible, professional and extremely social candidate. You must have the ability to remain calm under pressure and deal with a variety of people and situations (both personally and on the telephone). You must have a flexible approach to work and be able to remain calm and adaptable in situations.
Specifically:
You will support with the development of the business by providing a 5-star service to new and existing customers within the Casino in addition to driving new and repeat business within the designated Casino.
This role covers a variety of duties including:
- Providing first-class customer experience to all customers within the venue
- Working collaboratively with all departments within the club and ensure customer experience is kept to expected standards
- Assisting the Customer Relations Manager in producing updated reports for the Club Director activity within the Club monthly or as and when required
- To be responsible for assisting in the planning and delivery of Events within the club
- Completing enhanced Customer Due Diligence and Social Responsibility processes - reporting as required
- Be responsible for getting involved with the promotion of the Casino
- Promoting the brand to existing and new customers
- Ad-hoc responsibilities to support the customers with all duties such as dinner reservations etc.
The team are seeking a credible, professional and extremely social candidate. You must have the ability to remain calm under pressure and deal with a variety of people and situations (both personally and on the telephone). You must have a flexible approach to work and be able to remain calm and adaptable in situations.
Specifically:
- Fluent in Cantonese / Mandarin
- A high standard of written communications
- Excellent verbal communication and interpersonal skills
- The ability to adopt a positive and flexible attitude to changing priorities and procedures
- A proven track record in communicating effectively within client facing roles
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