IT Training Administrator

Owen Reed are recruiting for a IT Training Administrator to join a top London law firm.

The IT Training Administrator must have good Excel skills, be professional, personable and confident

Responsibilities of the IT Training Administrator:
•  Assist in the administration of IT Training events from initial set-up to making sure that everything runs smoothly
•  Work with colleagues in other UK offices and outside of the UK, taking in to account differing requirements and time zones
•  Manage course bookings, advertise courses, book rooms, schedule delegates, send calendar invites, resolve conflicts, confirm appointments, record attendees, gather feedback
•  Take sole responsibility for maintaining accurate IT training records in the Learning Management System (LMS)
•   Become the LMS expert administrator and use that knowledge to review processes and improve them for increased efficiency and effectiveness
•  Extract reports from the LMS, download into Excel and manipulate to deliver effective analytics and evaluation metrics
•  Ensure that all internal and external documentation is produced to the highest standard
•  Work closely with the IT Training Manager, raising any issues or queries in a timely manner and proposing/providing solutions where possible
•  Become familiar with the concepts of all IT training courses offered in order to give guidance and answer queries on course content
•  Proactively manage the team mailbox, responding to queries and rerouting where necessary
•  Manage the team calendar in Outlook, ensuring it is all kept up-to-date
•  Attend weekly team meetings, providing the team with status updates and progress on projects
•  Collate course feedback data and generate reports
•  Lead the drive for quality, ensuring that appropriate standards and procedures are set and maintained
•  Make travel arrangements and hotel bookings for the IT trainers
•  Provide administrative support and undertake other learning administrative duties required by the team
•  Produce monthly training schedules for all offices (in different time zones), distribute to staff and upload on to the Intranet site
•  Become an ambassador for IT Training, promoting take-up of courses and coming up with solutions and ideas for optimising attendance
•  Review content of online training information and update as necessary
•  Ensure training rooms are set up in advance of sessions, courseware and equipment are in place and technology is working, troubleshooting any issues
•  Order consumables and printing of courseware, keep supply levels monitored and ensure IT Training display stand is stocked and current