Insurance Team Leaders - Coventry & Northampton

Location
England, Northamptonshire, Northampton
Salary
£23000 - £28000 per annum
Posted
10 Oct 2019
Closes
07 Nov 2019
Ref
14053717/001
Contact
Lucy Bayliss
Job Title
Customer Services
Industry Sector
Insurance
Contract Type
Permanent
Hours
Full Time

Insurance Team Leaders required to be based out of either Northampton or Coventry. Permanent positions with successful company

Client Details

My client is a successful and growing insurance organisation with 2 large contact centre based in Northampton and Coventry. Due to business growth they are looking for Team Leaders to start in October.

The ideal applicants will have a background in insurance and contact centres.

Description

Customer satisfaction is key and you will be playing an important role in delivering the core values of this organisation by being transparent, open and honest, by promising to do the right thing for customers, and by tailoring policies to each customers' personal needs.

Responsibilities:

Maintain a high performing work culture

Coaching & Development of team members

HR procedures as and when required

Exceptional communication and strong organisation skills

Understanding and implementation of high compliance standards

The ability to multitask throughout the day to day operations

Profile

The ideal candidate

Friendly phone manner

Able to explain policy information to customers

Sales through service

Able to glean relevant information in a sensitive manner

Excellent customer service

Insurance background

Sales through service

Job Offer

Salary between £24,000 - £28,000 plus an achievable uncapped monthly bonus scheme with an average annual earning of £32,000

An opportunity to earn exciting monthly incentives

Private health insurance provided by Vitality

A FREE Gym membership supported by Vitality

FREE travel insurance in Europe and discounted annual worldwide travel insurance

Discounts at Cinemas, retailers and entertainment in partnership with Perkbox

Personal development and coaching plans provided, tailored and reviewed monthly, to guide you in progressing within our company

Shift pattern:

8am-4pm

9am-5pm

10am-6pm

12pm-8pm

1 in 3 Saturdays

1 in 3 Sundays (when working a Sunday - Friday and Saturday are taken off work)

Start date Northampton 28th October

Start Date Coventry 21st October

This is an exciting opportunity to join an expanding, successful organisation. To apply please submit your current CV.

Apply for Insurance Team Leaders - Coventry & Northampton

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