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Boardroom Receptionist

near St Paul's, London

 

We are looking for a professional and self-motivated individual to join our London team as a Boardrooms Receptionist.

Osborne Clarke is an international legal practice with over 270 Partners and more than 850 lawyers in 24 locations around the world. We have a future focussed, collaborative approach to working that enables us to help clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow.

We consider our inclusive and approachable culture to be fundamental to our success. This was recognised at the Managing Partners Forum (MPF) Awards where we were awarded Best Corporate Culture 2019. In addition, Osborne Clarke ranks in the top five of RollOnFriday’s independent Firm of the Year employee survey for the last four years, scoring highly for its friendly culture and management. The firm was recognised as Bristol Law Society’s Law Firm of the Year in December 2018  and commended for its work at the FT Innovative Lawyer Awards in 2017 and 2018.

The main purpose of this role is to deliver exceptional support across reception, boardroom, events and switchboard services for all internal and external clients. This role involves rotating between two services: meet and greet services including managing our visitors' experience; and back office services including managing all administrative duties.

Your working pattern will be based on 40 hours per week, Monday - Friday covering shifts between 7.30am – 8.00pm.

 

  Key Responsibilities

  • To ensure the delivery of back office and meet and greet duties during your operational hours
  • Provide professional support to OC and Business Services so that our clients receive consistently excellent services
  • To assist in the delivery of the firm's events held in our London office
  • To help in the provision of monthly management information
  • Ad –hoc requests and/or wider departmental projects
  • Promote a culture of mutual understanding through effective communication within OC
  • Contribute to the continuous review and improvement of processes

 

Meet and Greet

  • Main point of contact for all 6th floor facilities, welcome all visitors to the office and ensure all our visitor's needs and expectations are being met and exceeded at all times
  • Informing the relevant OC host / PA upon visitor arrival and managing their introduction/handover
  • Liaising with key departments to ensure OC's client experience is impeccable at all times (e.g. back office, cleaning team, wider catering team, IT, events, document production, facilities, boardrooms in UK and Europe)
  • Daily operations of the boardrooms including regular room and equipment checks (e.g. stationery stock, cleanliness, coffee machine switched on, etc.), setting up and testing AV equipment (e.g. video conferencing) ahead of OC visitor's arrival

 

Back office main duties

  • Manage departmental inbox including room bookings requests, hospitality and AV requests
  • Concierge services including booking taxis on behalf of OC employees
  • Answering and forwarding phone calls coming in to the OC switchboard and transferring phone calls to the right department / member of staff and taking message
  • Liaising with ground floor reception regarding last minute visitors
  • Ensure all reading material on display in designated areas are up to date and ordering marketing material when necessary
  • Liaising with facilities re. OC staff passes.

 

London events programme

  • Assist in the delivery of the firm's events held in our London office
  • Support the events team with the meet and greet, badge preparation, rooms set up and administration for on and off site events as and when required
  • Actively manage own personal training and development, identifying any suitable development opportunities
  • Any other duties (or project work) that may be required to ensure the efficient operation of the London (or UK) reception/boardrooms/ switchboard services

 

Key Skills

  • Outstanding interpersonal skills, highly professional attitude at all times, flexible, enthusiastic, self-motivated, proactive, team player with a "hands-on" approach
  • An acute attention to detail and the ability to interact with people at all levels
  • Customer service orientated with clear, confident communication skills
  • Maintain and practise a high degree of confidentiality and integrity at all times
  • Previous experience of working in a similar corporate environment and/or luxury hotel background
  • Previous experience working with meeting room booking/switchboard