Account Manager (Credit Control)

Our Credit Control team are highly successful and a pivotal function. The team are proactive with excellent account management skills and are top investigators too ...

• Manage and be responsible for own ledger of a minimum 300 customers
• Develop commercial relationships with the customer base and internal stakeholders
• Work within the agreed credit control structure and processes ensuring the profitability of the business through efficient and effective credit control
• Escalate issues via the appropriate channels and relevant applications (e.g CRM)
• Manage invoice disputes and provide an effective solution
• Daily cash allocation within agreed timescales
• Management of own customer queries and personal emails
• Manage any bespoke invoice requirements for your customer base
• Liaise with customers via telephone and email and resolving customer queries
• Manage aged debt and cash collection in line with set KPI’s
• Send out copy invoices; statements when necessary
• Maintain correct and up-to-date customer details and account records

A Few Things About You

• You will probably have worked in a commercial customer service environment that is KPI driven
• Experience of cash collection would be a bonus
• You will see this opportunity as a chance to learn and progress your career
• You can organise, prioritise and take ownership of your workload
• You are tenacious and thrive when given a challenge
• You know how to deliver 1s class customer service and build rapport internally and externally