Customer Services Representative

Customer Services Representative position with a large successful organisation

Client Details

The Customer Service Representative represents the first level in-house contact with customers. You will be responsible for the coordination of unused material returns from OE and Aftermarket customers' base, you will liaise with Customer Service Reps, customers directly and externally with logistics providers.

Description

Responsibilities

• Administrate the back-office and lead contact for the defined customer base, taking calls, emails, fax etc.

• Answers queries directly or forwards to the appropriate internal department always ensuring accurate and on-time responses.

• Address unresolved requests and issues to the designated resource.

• Coordinating and follow-up of claims (Quality, operations issues, etc.), initiating of returns and credits.

• Resolving any queries relating to invoice and credit memos

• Communication and coordination with customers, internal departments and 3PL.

• Follow up on customer interactions.

• Use of tools such as Oracle ERP, Quality Failure Report, etc.

• Ensure proper backup of other desks in the department.

• Project work (SOX, ISO, etc.)

• Any other tasks requested from the Team Leader or Customer Service Manager.

• Guarantee high class service.

Profile

Qualifications

• The Customer Service Representative position requires interest for administration tasks, interaction with people and language skills.

• Language skills: English; Italian would be an advantage but is not mandatory.

• Excellent communication skills (verbal and written).

• Prior experience in customer service role.

• Ready to take accountability for her/his customers.

• Must be an approachable, open-minded, service-oriented person, initiative, proactive, ability to multitask.

• Must be able to manage complex tasks.

• Must be able to work independently, can pull information.

• Must be able to set priorities.

• Must be able to cope with problem-situations.

• Knowledge and experience of the MS-Office products and ERP.

• Excellent attention to detail.

This role requires a high degree of accuracy and would suit a confident administrator who enjoys customer interaction.

**Although this role requires English, any other languages spoken fluently would be a distinct advantage.

Job Offer

Based Redditch

Expected Salary £22,000 - £25,000

Pension

To apply for this position please submit your current CV. For an informal discussion regarding this position please call Lucy on 0121 230 9365.