Customer Service Representative - Zendesk. Costume Hire Compay

* Customer Service Representative
* £10-£12ph (plus holiday pay)
* Monday-Friday, 09:00-17:30
* North West London
* Experience with Zendesk is a huge bonus
* Start Date - Monday 30th September
* 1 month temp assignment (may be extended)

A fancy-dress retailer and costume hire company who work with the Theatre, Blockbuster Films and Television, is looking for 3 Customer Service Assistants to join their friendly team.

Job Purpose:

* To answer all customer enquiries and assist the customer with any issues and give them excellent customer service.

Key Responsibilities:

* Answer all customer enquiries over the phone, email and webchat within Zendesk
* Maintain and manage all order enquiries notes and actions in SOP
* Deal with any problem order enquiries and escalate if required
* Process customer telephone orders
* Supervise temporary staff during seasonal periods
* Process internal staff, Marketing, Events and Public relations orders
* Communicate customer feedback to the management team
* Assist with Marketing and Merchandising administration when required

Experience & Competencies Required:

* Excellent Customer Service skills.
* Excellent communication skills both written and verbal.
* Excellent attention to detail.
* Ability to understand processes and systems quickly.
* Great organisation skills with the ability to prioritise.