Customer Service

Location
England, Kent, Kings Hill
Salary
£9 - £10 per hour
Posted
09 Sep 2019
Closes
07 Oct 2019
Ref
DC925564
Contact
Wild Berry Associates
Job Title
Customer Services
Industry Sector
Telecommunications
Contract Type
Temporary
Hours
Full Time

Immediate Start - ongoing temporary role

A large and well respected organisation, based in Kings Hill, are recruiting for enthusiastic and driven Customer Service/ Claims Advisers to join their fantastic team.

As a Customer Service Claims Adviser, you'll focus on dealing with Customer's claims whilst making them feel well looked after, every step of the way. You'll make sure that customers have a positive experience when making a claim, providing advice and support.

Duties of a Claims Adviser;

  • Taking ownership and progressing customer claims
  • Handling inbound telephony in a pro-active manner
  • Managing workflow and tasks
  • Developing and maintaining knowledge and experience of relevant products and services
  • Ensuring that case information is recorded accurately complying with GDPR regulations

This role would suit someone who has;

  • A passion for customer service and relationship building
  • Call centre experience
  • Organised approach and the ability to prioritise
  • Strong analytical and decision making skills
  • Confidence using IT systems, and the ability to learn new systems and processes quickly
  • Strong team ethic

Only short listed candidates will be contacted.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

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