Client Support and Database Ops Exec – Global Media agency!

London (City of), London (Greater)
£12-14p/h (dependent on experience)
04 Sep 2019
02 Oct 2019
Job Title
Customer Services
Industry Sector
Contract Type
Full Time

An amazing opportunity exists for a Client Support and Database Ops Exec to join this media research agency.  Based in Hanger Lane, this client offers a robust, upbeat and intellectually culture.

Your role is to correctly log and escalate user issues with either data or reporting software. To maintain channel and panel related configurations.  Supporting some extremely busy people and acting as the first point of contact between the client, external software support and the internal teams on data and reporting software issues. You will offer comprehensive assistance to the team including escalating issues to relevant teams and following up to ensure timely response, reviewing and updating statuses of tickets as logged on database, ensuring that channel information is being sent by the client and correctly applied to the database, performing checks on database updates and assisting Data Ops and Technical support team where necessary reviewing reports, and escalating issues to other teams.

You are a switched on individual with excellent attention to detail.  You are extremely adaptable and eager to learn with the ability to pick up new software’s and databases quickly.  You have great time management with the ability to prioritise own workload.  You have excellent written and oral English.  You have good telephone manner and you are able to present facts and concepts in an understandable way.  You have 18 months+ experience within a similar role working for a digital or corporate media/research business.

You have eexperience with MS Office including intermediate Word and Excel and basic Access.

Great opportunity to join this agency for the next 4-5months!

Apply today!

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